Contact Dayton Water Restoration

What should you do first when water gets into your house in Dayton?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• For a leak at one fixture, close the small valve under the sink or behind the toilet. For anything bigger, use the main valve, which is usually in the basement near the meter.
• Homes near Wildcat Creek and the Wabash River can take on surface water or groundwater after long rains. Note where it's coming in, like a window well or the joint at the base of a wall, so you can show the crew.
• Water rising from a basement floor drain usually means the sewer line is backing up. Keep people and pets away from it and hold off on laundry and showers until the crew checks it.
• If you have a sump pump, check whether it's running. A tripped breaker or an unplugged cord is worth a look, as long as you can reach it without wading in.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What does the person who answers need to know?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Which fixture or pipe is leaking, or that you can't tell yet.
• Whether the water came from inside the house or from outside.
• Whether water is under the house in the crawl space as well as inside.
• About how long the water has been sitting.
• Whether you've called your insurance company yet, and either answer is fine.
• Anything the crew needs to get in, like a gate code or where to park.
• Whether you were able to reach the breaker panel.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

How does the first visit to your house work?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

If the water came from a drain, the crew treats it as contaminated, which means cleaning the area and removing materials that can't be cleaned.

If you go ahead, the crew removes standing water, sets up drying equipment and checks the readings on return visits until the wet materials are dry.

Why do the age and layout of your Dayton home matter on the call?

Foundations here range between full basements and crawl spaces, so let us know which one your house sits on. If your house has its original clay and cast iron sewer line, a slow drain or a gurgling toilet can be an early warning. Outside water from a storm calls for a different plan than a burst pipe, so let us know which one you're dealing with. Share what you know about the house on the call, even if it's a rough guess.

What parts of Dayton and nearby towns do we cover?

Calls from these Dayton neighborhoods come to the same number:

• Dayton Historic District · basements are common
• Kings Ridge
• Weston Woods · basements are common
• Lexington Farms · most with basements
• Fairfield Lakes Area · basements are common

If you're just outside Dayton, in Mulberry, Clarks Hill, Shadeland, Rossville and Battle Ground, this is still the number to call. For addresses near the edge of the service area, call and the team will check whether a crew can get there. For details on the work itself, see our page on water damage restoration and basement flooding.

What do people ask before calling about water damage in Dayton?